Refund Policy

INFINITEK SOLUTIONS LTD.
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: [email protected]
Phone: +44 20 3769 5910

1. Overview

At INFINITEK SOLUTIONS LTD., we aim to provide reliable and high-quality hosting services, including VPS, domains, and shared hosting. This refund policy outlines the conditions under which refunds for hosting services may be granted.

2. Eligibility for Refund

VPS and Dedicated Servers

• Refunds are accepted only within 24 hours of purchase. Requests submitted after this period will not be granted.

Domains

• Non-Refundable: Domains are not eligible for refunds once registered or purchased.

Shared Hosting

• Refund requests must be made within 14 days of purchase or delivery of service.

Service Issues

Refunds are granted only if there is a failure to provide hosting services as described in the service agreement.

3. Non-Refundable Hosting Services

1. Domains: Domain registrations are final and non-refundable.
2. Custom Hosting Configurations: Any custom or tailored hosting solutions are non-refundable after provisioning.

4. Refund Process

1. Submit a Request:
   • Email our support team at [email protected] with your service details and the reason for the refund request.
   • For service cancellations, visit your service details page and initiate the cancellation.
2. Evaluation:
   • Our team will review your request and may contact you for additional information or troubleshooting steps.
3. Approval:
   • If your refund is approved, you will receive a confirmation email. The refund will be processed to your original payment method within 7-10 business days.
4. Late or Missing Refunds:
   • If you haven’t received your refund within the expected timeframe:
     • Check your bank account again.
     • Contact your credit card company or bank, as processing times may vary.
     • If you still haven’t received your refund, contact us at [email protected].

5. Exceptions and Modifications

• INFINITEK SOLUTIONS LTD. reserves the right to modify this refund policy at any time, with updates posted on our website.
• Refund requests are handled on a case-by-case basis to ensure fairness and customer satisfaction.

6. Contact Us

For any inquiries related to hosting services or refund requests:

• Email: [email protected]
• Phone: +44 20 3769 5910
• Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Thank you for choosing INFINITEK SOLUTIONS LTD. for your hosting needs.