INFINITEK SOLUTIONS LTD.
Last Updated: December 2024
1. General
INFINITEK SOLUTIONS LTD. (hereinafter “INFINITEK” or “we”) has implemented this Acceptable Use Policy (AUP) to protect the integrity and performance of its services. Due to shared infrastructure resources in our hosting environment, it is crucial to avoid activities that may disrupt other clients’ use of the service. This AUP outlines acceptable and unacceptable use of our services. By using any of our services, you agree to adhere to this AUP. Failure to comply may result in immediate account suspension or termination without prior notice. INFINITEK reserves the sole discretion to determine what constitutes a breach of this policy.
2. Illegal Activities
You agree not to use INFINITEK’s services for any unlawful purposes. You must comply with all applicable local, national, and international laws, government regulations, and legal requirements. If INFINITEK takes corrective action due to your illegal use of services, you will not be entitled to a refund of any fees paid. We reserve the right to disclose any information as necessary to satisfy any applicable law, regulation, or legal process. We may also edit, refuse to post, or remove content at our sole discretion. For more details, review our Privacy Policy.
3. Spam Policy
INFINITEK maintains a zero-tolerance policy for spam. Sending unsolicited emails from or to our servers is strictly prohibited. Penalties for spam violations may include a minimum fine of $150.00, plus applicable taxes, for the first offense, with fines doubling for repeat offenders.
4. Email Delivery
(a) Shared Web Hosting
Shared hosting accounts are not intended for sending large quantities of emails. Email-sending limits apply based on the selected hosting plan. Mailing lists are limited to 500 recipients, and a “throttling” feature must be activated for bulk emails to delay each delivery by at least 10 seconds to avoid server overload. You may not circumvent these limits by linking multiple hosting accounts.
Emails with attachments larger than 20 MB are prohibited. For larger files, use a URL to access the file stored on your server.
Each mailbox may not exceed 2GB in size. Regular archiving of emails is recommended.
(b) Dedicated Servers and VPS
There are no fixed limits for email delivery; however, if your public IP address is blacklisted, a $150 administrative fee will be applied to resolve the issue.
5. Backups
(a) Shared Web Hosting
Shared hosting accounts are limited to one backup copy of the account at a time, which must not be stored for more than 24 hours. Generating backups during peak hours (5 AM to 11:59 PM EST) is prohibited to prevent server performance degradation.
(b) Dedicated Servers and VPS
Clients are responsible for backing up their own data. Managed backup services are available upon request for an additional cost.
6. Resource Usage
(a) Shared Web Hosting
Shared hosting accounts may not exceed 5% of system resources for more than 60 seconds. Excessive usage may result in suspension until resolved. If your website regularly exceeds resource limits, you may be required to migrate to a dedicated server.
(b) Dedicated Servers and VPS
There are no resource limits on dedicated or virtual private servers, though the resources should only be used for web-serving purposes.
7. Disk Space Usage
(a) Shared Web Hosting
Disk space cannot be used to store files that are not directly linked to your website. Storage limits are as follows:
- Starter Web Hosting: 100,000 inodes
- Pro Web Hosting: 200,000 inodes
- Enterprise Web Hosting: 300,000 inodes
Clients must not exceed 10GB in additional disk space within a 24-hour period without prior approval.
(b) Dedicated Servers
Clients may use all available disk space on dedicated servers.
(c) Cloud Servers
Cloud servers are limited to 1,000,000 inodes to ensure performance. If you exceed this limit, please contact INFINITEK for a potential upgrade.
8. Processes
(a) Shared Web Hosting
Processes must not exceed the following limits:
- More than 64 simultaneous file openings
- More than 5 threads or subprocesses simultaneously
(b) Dedicated Servers and VPS
There are no process limitations.
(c) Cloud Servers
Cloud servers may not use more than 30% of system resources for more than 60 seconds continuously.
9. Databases
(a) Shared Web Hosting
Database limits include a maximum of 30 simultaneous connections, 1GB database size, and 1,000,000 records. Database requests should not exceed 5,000 per hour.
(b) Dedicated Servers and VPS
There are no database limitations.
10. Allowed Software and Scripts
All software installed must be free of vulnerabilities. INFINITEK reserves the right to disable insecure software to maintain server security. You must regularly update software to protect against known vulnerabilities.
11. Unlawful Conduct or Improper Use
You must not use INFINITEK’s services for any unlawful activities, including but not limited to:
- Defamation, harassment, or threats
- Transmission of pirated content
- Distribution of viruses or malware
- Fraudulent activities or identity misrepresentation
- Unauthorized access to systems or networks
- Interference with other clients’ services
INFINITEK reserves the right to terminate any account engaged in unlawful activities.
12. Adult Content
Explicit content is prohibited on shared hosting accounts. Legal adult content may be permitted on dedicated servers or VPS, subject to our approval.
13. Shell Access
Shell access is disabled by default on shared hosting accounts but may be enabled upon request. Dedicated server clients have full shell access.
14. Downloads
You may not offer downloads of third-party software unless you have the right to distribute it. Link to the vendor’s site for downloads instead of hosting third-party software.
15. Chat Software
Real-time chat software may not be installed on shared hosting accounts due to resource constraints unless provided by INFINITEK.
16. Cron Jobs
Shared hosting accounts may schedule cron jobs no more frequently than every 10 minutes, and no more than 5 cron jobs can be scheduled at once.
Dedicated server and VPS clients have no cron job restrictions.
17. Violation
INFINITEK reserves the right to suspend or terminate any account violating this policy without notice and without refund of any fees.
18. Rights Reserve
INFINITEK may modify this AUP at any time without prior notice. You are responsible for reviewing the AUP periodically.
19. Questions and Concerns
For more information, please contact us at:
INFINITEK SOLUTIONS LTD.
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Phone: +44 20 3769 5910
Email: [email protected]